Help Center & Support

Welcome to the Quartikon Help Center. We are here to ensure your experience with our brand is as seamless and sophisticated as our jewelry. Whether you have a question about your recent order or need style advice, our team is ready to assist.

1. How can I contact Quartikon support?

For the fastest response, you can reach us via email at quartikon@gmail.com or message us on WhatsApp at +91 8699274229. Our support hours are Monday through Friday, 9:00 AM to 6:00 PM IST. We strive to respond to all inquiries within 24 business hours.

2. When will my order ship?

Every Quartikon piece is inspected for artistic perfection before it leaves our studio. Please allow 5 to 7 business days for your order to be dispatched. You will receive a tracking link as soon as your package is on its way.

3. What is the most important thing to do when my package arrives?

To protect your purchase, recording a mandatory unboxing video is essential. Start the video before you break the seal and ensure it is one continuous, unedited clip showing the shipping label and the inspection of the jewelry. This is required for any help regarding returns, damages, or missing items.

4. Can I change my delivery address after placing an order?

If you catch a mistake immediately, please contact us at +91 8699274229 within 2 hours of placing your order. Once our team begins the dispatch process (within our 5–7 day window), we may not be able to redirect the package.

5. I’m buying a gift; can you help with sizing or style?

Absolutely! Our "Artistic Flair & Business Insight" philosophy extends to our customer service. Contact us for a Virtual Style Consultation. We can help you choose the perfect contemporary piece based on the recipient's personal style or provide sizing guides for our rings and cuffs.