Shipping & Delivery: Frequently Asked Questions
At Quartikon, we combine artistic flair with meticulous business insight to ensure your jewelry reaches you safely and stylishly. Here is everything you need to know about our delivery process and the importance of a secure arrival.
1. How long does it take for my order to be dispatched?
Quality takes time. Every piece at Quartikon undergoes a final quality inspection and professional polishing before it leaves our studio. Because of this dedication to excellence, orders are typically dispatched within 5 to 7 business days after payment confirmation.
2. How will I know when my order has been shipped?
Once your order is hand-packaged and handed over to our courier partner, you will receive a shipping confirmation via email or SMS. This will include your tracking number and a link so you can monitor your jewelry's journey from Quartikon office to your doorstep.
3. Why is an unboxing video required for delivery issues?
To ensure the integrity of our high-end jewelry, an unboxing video is mandatory for any claims regarding missing items or transit damage. This video is your insurance policy; it allows us to verify the package was sealed upon arrival and that all pieces were included as promised.
4. What should I do if my package appears tampered with?
If the outer shipping box or security seal looks damaged, torn, or re-taped, please take a photo before opening and proceed to record your mandatory unboxing video immediately. If items are missing or damaged due to tampering, contact us at +91 8699274229 within 24 hours with the video footage.
5. Do you offer international delivery?
Yes, Quartikon brings Punjab’s craftsmanship to the world. International delivery times vary depending on the destination and customs processing, but the standard 5–7 business day dispatch time still applies. Please note that any import duties or local taxes are the responsibility of the recipient.
Delivery Reminder: Please ensure your delivery address is accurate at checkout. Since we aim for professional precision, redirected packages may experience delays beyond our standard 5–7 day window.